Cookies on IP Support website
Cookies are files saved on your phone, tablet or computer when you visit a website.
We use cookies to collect and store information about how you use the website, and which pages you visit.
The cookies we set cannot be used to personally identify you.
This page has a brief explanation of each type of cookie we use. Find out more about how to manage cookies.
Strictly necessary cookies
These essential cookies do things like remember your progress through the website (for example if you are logged into your account).
| Name | Purpose | Expires |
| SSESS########### | Tracks your login state | 23 days |
Cookies that measure website use
We use Dynatrace analytics cookies to measure how you use the IP Support website.
These cookies collect information about:
- how you got to this site
- the pages you visit and how long you spend on each page
- what you click on while you’re on the site
| Name | Purpose | Expires |
| dtCookie | This cookie comes from Dynatrace. Their software manages the availability and performance of software applications and the impact on user experience in the form of deep transaction tracing, synthetic monitoring, real user monitoring, and network monitoring. | Session |
| dTValidationCookie | Used to determine the top-level domain. | Session |
| rxVisitor | Contains the visitor ID to correlate sessions. | Session / Permanent |
| dtSa | Serves as an intermediate storage for page-spanning actions. | Session |
| dtPC | Required to identify proper endpoints for beacon transmission; includes session ID for correlation. | Session |
| dtLatC | Measures server latency for performance monitoring. | Session |
| rxvt | Specifies the session timeout. | Session |
Cookies that help with our communications and marketing
Some IP Support pages may contain content from other sites, like YouTube, which may set their own cookies. These sites are sometimes called ‘third party’ services. This tells us how many people are seeing the content and whether it’s useful.
In addition, if you share a link to an IP Support page, the service you share it on (for example, Facebook) may set a cookie. We have no control over cookies set on other websites – you will need to reconfigure your preferences with them.
YouTube videos
We use YouTube to show videos on some IP Support pages. YouTube sets cookies when you visit one of these pages.
| Name | Purpose | Expires |
| VISITOR_INFO1_LIVE | Lets YouTube count the views of embedded YouTube videos. | 9 months |
| YSC | Ensures that requests within a browsing session are made by the user, and not by other sites. | Session |
| VISITOR_PRIVACY_METADATA | Stores the user's cookie consent state for the current domain | 6 months |